Report A Warranty Fault

How To Report A Fault On A Spa Purchased From Us !!!

If your spa developers a fault within the first 2 years, don't worry...... Our engineers are here to support you and get you back up and running.

Due to the amount of spas sold here at The Hot Tub Warehouse We have to process any reported faults in order in which they are reported.

Necessary checks are also carried out to provide a call out if we can talk you through the error on the phone to get you back up and running correctly.

We also provide the manuals for all out spas online here

Relax / Refresh / Happy / Palma / Majestics Manual

Plug N Go Manual For Superior Bliss / Paradise / Dream / Myline Mars

32 Amp Manual For Superior Fiji / Bahamas / Myline Saturn / Myline Venus

If the manuals haven't helped get the spa back up and running simply fill out the form below

and click submit.

Please Note - Failure to provide proof of receipt, tag numbers and demonstrations videos with pictures

of the faults being reported will not be processed.

This information is very important and can save our engineers a lot of time.

Warranty Repair / Support Application Form


Name:	*
Address:	*
Postcode:	*
Spa Make / Model:	*
Purchases Date:	*
Scan / Picture Proof Of Purchases:	*
	This Is Required To Process Any Repair
Discription Of The Fault / Error:	*
	This Must Be Detailed For A Repair To Be PRocessed
Tag / Service Number:
	Found On The Plate Fixed To The Spa
Image Of The Spa Service Place:
	Required To Process Any Fault
Video OR Picture Of Fault -1:	*
	Required To Demonstrate A Error / Fault
Video OR Picture Of Fault -2:
	Required To Demonstrate A Error / Fault
Video OR Picture Of Fault - 3:
	Required To Demonstrate A Error / Fault
Video OR Picture Of Fault - 4:
	Required To Demonstrate A Error / Fault

	*
	Please add the two numbers